On Friday September 30th, Telecoms company, Airtel, now owned by Indians, sacked over 3, 000 of their staff, all in the customer service department.
Many say the sack was as a result of salary disagreement between the management and staff. Customer care agents were being paid N75, 000 a month, but the new owners slashed the salary by
60%. According to them, they pay their customer care workers in India $200, only managers earn as much as 75, 000 a month, so they didn't see why Nigerian customer care agents are earning as much as an Airtel manager in India.
If you call Airtel customer care now, it will be picked in Ghana and the only languages available to customers now are the English and Pidgin language.
Airtel is kinda denying they sacked 3, 000 workers...but they did. One called me on the phone this evening crying over being back in the labour market.
SOURCE: LINDA IKEJI
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